Refund policy

    Lost or Non-Delivered Packages

    • Packages marked as delivered, but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands, it is the property of AUS POST, and we have very limited information available to us. Please contact your local post office to escalate an investigation on your behalf.
    • LiL G & Co does not issue refunds for lost packages.

    Return Policies

    • LiL G & Co does not accept returns on SALE items. Items no longer available on the website are not eligible for return. International orders are not eligible for return.

    Returns:

    • Items accepted for return will be issued in the form of store credit. Items must be returned in the same condition they were received (folded, neatly packaged, original tags attached, unwashed, and unworn condition) within 14 days of delivery (date is determined by AUS POST tracking).
    • To request a return, email info@lilgandco.com.au within 7 days of delivery (date is determined by AUS POST tracking).
      • Once the item(s) are received, inspected, and meet the criteria outlined above, store credit will be issued for the original amount paid for the item(s). There will be a restocking fee if the item(s) are not in the same condition they were received (neatly folded and in the original packaging).
      • Shipping fees associated with orders are not eligible for refund.
      • Items will not be held while a return is in transit.
      • Buyer is responsible for all associated shipping fees.

    Quality Control:

    • If an item is damaged or there is a quality issue, you must email LiL G & Co no later than 3 days of delivery at info@lilgandco.com.au (delivery date is determined by AUS POST tracking).
    • If you receive an incorrect item (size/color), you must contact LiL G & Co no later than 3 days of delivery by emailing info@lilgandco.com.au (delivery date is determined by AUS POST tracking).
      • Damaged and/or incorrect items must be returned in the same condition they were received (folded, neatly packaged, original tags attached, unwashed, and unworn condition in the original packaging). There will be a restocking fee if the items are not sent back in the same condition they were received.

    Order Cancellations

    • If the buyer requests a cancellation, LiL G & Co will deduct Credit Card/PayPal fees from the refund.