FAQs
LiL'G & Co - Frequently Asked Questions (FAQs)
1. What is LiL'G & Co?
LiL'G & Co is where style, comfort, and adventure come together for the young and fearless! Founded by a dedicated mum, we offer high-quality, affordable, and super-comfortable clothing for kids who love to express their individuality while embracing all the fun of childhood. Our motto is "Young, Wild & Free," ensuring every piece is designed to support active, dynamic lifestyles.
2. Where is LiL'G & Co located?
LiL'G & Co is based in Sydney Australia. We also offer online shopping for customers across Australia!
3. What products do you offer?
We specialize in stylish, comfortable, and durable clothing for children. From playful designs to functional fabrics, each piece is crafted to withstand all the adventures childhood has to offer.
4. How can I place an order?
You can easily place an order on our website www.lilgandco.com.au Simply browse our collection, add your favorite items to the cart, and follow the checkout process.
5. Do you offer international shipping?
Currently, we offer shipping across Australia. Please check our shipping policy page for detailed delivery times and locations.
6. What payment methods do you accept?
We accept a variety of payment methods, including debit, credit card & paypal.
7. How long will it take to receive my order?
Orders typically ship within 3 -5 business days. If you need an order shipped sooner, please email info@lilgandco.com.au. Delivery times vary based on your location, it is out of our control as its up to our shipping partners but on average most orders are delivered within 3 to 5 days.
8. Can I modify or cancel my order after it’s placed?
Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact us immediately at info@lilgandco.com.au, and we’ll do our best to assist you.
9. Do you offer gift cards?
Yes! We offer gift cards in various denominations. You can purchase them directly on our website.
10. What is your return/exchange policy?
We offer a 14-day return and exchange policy. Items must be in original condition. For more details, please see our return policy page.
11. How do I contact customer support?
You can reach our customer support team at info@lilgandco.com.au or by calling +61405 477 002. We’re available Monday through Friday, 9am - 5pm.
12. Do you have any discounts or promotions?
Be sure to follow us on social media and subscribe to our newsletter for updates on special promotions, discounts, and new arrivals!
13. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
14. How can I stay updated on new products and promotions?
Follow us on Instagram (@LiLGandCo_), Facebook (@LiLGandCo), TikTok (@LiLGandCo) and Pinterest (@LiLGandCo) for the latest updates, new arrivals, and exclusive offers. You can also subscribe to our email list for regular updates.
15. Can I collaborate with LiL'G & Co?
We are always open to collaboration opportunities! If you’re interested, please reach out to us via email at info@lilgandco.com.au with your ideas or proposals.